Pop us an email info@countrysidelogs.com or if you would prefer please call us on 01428 724608 nd we will be more than happy to help with any questions or queries.

The office will be in touch within 48 hours of placing your order (Monday to Friday) to arrange delivery with you. Delivery will be made between the times of 9am and 4pm, specific timing of deliveries can not be provided. Delivery within a 10 mile radius is FREE, Deliveries of a 10-15 mile radius of GU33 with incur a £5 delivery charge, within a 15-20 mile radius will incur a £10 delivery charge, within a 20-25 mile radius will incur a £15 delivery charge. For delivery any further afield please contact the office. You can pay using MasterCard credit or debit cards, Visa credit or debit cards, Solo or Paypal.

The Ready To Burn scheme is in place to make sure people are burning the cleanest fuels at home to improve overall air quality, as part of the UK's clean air strategy.

The regulations aim to prevent harmful pollution from domestic burning by ensuring wood is certified as having a low moisture content.

Choosing to buy Ready To Burn certified wood reduces your impact on the environment, it emits less smoke and harmful particulates.

Kiln dried logs are the most efficient type of wood fuel to use in wood burners, stoves & fireplaces. They have less moisture than other types of logs (such as seasoned) so you get more heat per log. This is because the energy produced by burning the log is used to heat the space surrounding the log, instead of to heat (or burn off) the moisture contained in the log.

Typically seasoned logs (air dried) tend to be cheaper, but this is because they will have a higher moisture content than kiln dried logs, so can actually work out more costly in the long run due to being less efficient. Less moisture in log = more heat output. All of our kiln dried logs are dried to have a moisture content of below 20% for the best efficiency.

Prices listed include VAT (if applicable) and delivery is free on all orders. We try to offer the most competitive prices at all times, so our prices frequently change. The prices charged will be those displayed in checkout and on the confirmation page and confirmation email. You can pay using MasterCard credit or debit cards, Visa credit or debit cards, Solo or PayPal. 

Our subscription service means that you can enjoy regular log deliveries with ease.There is a minimum requirement of 3 orders but after this you can cancel or pause any time you like- no hassle! If you need to make amendments to your subscription you can contact us at any point.

Recurring deliveries will be sent every month/week on or around the same calendar day as when you placed the initial order. 

No discount codes or special offers may be applied to a subscription order.

If there is something wrong or you have any issues with your order, please do contact us immediately upon receipt. You can call us on 01428 724608 or email info@countrysidelogs.com, and one of the team will get back to you within 1-2 working days. 

We want to provide our customers with the best quality wood products and aim to resolve any issues promptly. If possible, we will resolve any issues once the complaint is received. 

In some cases, we may need further information regarding the issue so that we can investigate internally to provide a suitable solution. We will get in touch to acknowledge the complaint and request further information if needed.

We understand that problems can occur, our aim is to fix the issue in a way that you are happy with, as well as ensuring that any complaints are investigated properly so that they do not occur again. The more detail provided in the initial complaint will help us to do this, for example photos of any issues (if applicable).

Countryside Logs trading as Logpile Local take your data security very seriously, we do everything possible for you to shop with confidence.

Any data held about you and your order is held securely and encrypted to ensure that your details cannot be read by any unauthorised third party. We use a PCI compliant third party payment providers to process credit card payments.

We use the best commercially available security software (SSL), for e-commerce, plus it's the best solution for secure, online commerce transactions. 

Logpilelocal.com is committed to preventing modern slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from modern slavery and human trafficking.

This statement sets out the actions taken by Logpilelocal.com to understand all potential modern slavery risks related to its business, and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business and its supply chains. This statement relates to actions and activities during the financial year.

Logpilelocal.com is a Firewood and Charcoal company operating in the UK. We process and pack Firewood and Charcoal products in the UK 

We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include:

• Anti-Slavery Policy: Reflects our commitment to acting ethically and with integrity in all our business relationships.
• Supplier Code of Conduct: Clearly states that we do not tolerate forced, bonded, or compulsory labor, or human trafficking, in any part of our supply chain.
• Whistleblowing Policy: Encourages all employees, customers, and other business partners to report any concerns related to the direct activities, or the supply chains of, the organization.
• Employee Code of Conduct: Defines the actions and behavior expected of our employees when representing the company.

As part of our initiative to identify and mitigate risk, we have implemented (or are in the process of implementing) the following systems:

• Supplier Assessments: Evaluating new and existing suppliers to identify geographic or industry-specific risks.
• Audits: Conducting regular reviews and, where appropriate, site audits of high-risk suppliers.
• Contractual Clauses: Embedding strict anti-slavery and human trafficking provisions into our standard commercial contracts.
• Protection for Whistleblowers: Maintaining a confidential reporting mechanism to ensure anyone can raise concerns without fear of retaliation.

We regularly evaluate the nature and extent of the organization's exposure to the risk of modern slavery. We assess risk based on:

• The country of origin of goods and services.
• The specific sector or industry (e.g., agriculture, construction, or manufacturing).
• The use of temporary or migrant labor.

Where a high risk is identified, we engage in heightened due diligence and continuous monitoring.

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to our leadership team, with a particular focus on:

• Our Managers & Staff on site.
• Human resources personnel responsible for recruitment.

This statement has been approved by a Managing Director of Logpilelocal.com on 1st June 2026, who will review and update it annually.